Ophthalmic Operations & Premium Conversion Consulting · Simi Valley, CA · 25+ Years In-Practice
Ophthalmology Practice Consulting
Grounded in 25 Years Inside the Exam Room
I'm Diana Andre — a clinical operations specialist and patient counselor with 25+ years working inside Southern California and New York ophthalmology practices. I help solo and small-group practices improve premium procedure conversion, dry eye program revenue, technician workflow, and patient flow — using the same methods I run every week at the chair, not theory from a textbook.
Schedule a 30-Minute Discovery Call →I have to wait a minimum of 45 minutes and many times over an hour... My time is just as valuable as his.
— Patient Review, Southern California Ophthalmology Practice
Why I'm Different from Most Practice Consultants
Every recommendation comes from active, present-day clinical practice — workflow problems solved this month, conversion scripts that worked this week, EMR friction points being navigated right now. Not templates from 2014; what's working in 2026, because I'm running it.
Dougherty Laser Vision · 2022–Present
- 78% cash conversion on elective procedures (target: 65%)
- 89% premium add-on conversion, advanced cataract (target: 72%)
- 89% ocular plastic conversion, cash & insurance (target: 55%)
- Up to $422K monthly elective revenue generated
Conejo-Simi Eye Group · 2017–2022
- $87K annual personal revenue from dry eye program
- 65% staff productivity increase via standardized training
- 50% reduction in pre-surgical errors
- 97% faster medication approvals via prior auth workflow
Advanced Vision Care · 2014–2017
- Trained 8 new technicians
- 25% workflow efficiency gain
- 30% reduction in chart processing time
- 100% HIPAA, OSHA & infection-control compliance
Real Numbers, Named Practices
Documented Outcomes from Current & Prior W-2 Roles
These are not anonymized case studies or projections. They are performance metrics from real positions at prior ophthalmology employers in Southern California and New York.
Full work history and credentials →Front desk are rude, nurses are rude... completely unorganized and unprofessional. No one will call you back.
— Patient Review, Southern California Ophthalmology Practice
Four Things I Do Well
I deliberately keep my scope narrow. If your problem lives outside this scope, I'll tell you that on the discovery call — and point you toward who can actually help.
1. Premium Procedure Conversion
- LASIK, premium IOL, refractive & ocular plastic
- Counseling staff coaching using active, present-day clinical frameworks
- Current conversion rates: 78–89% across categories
- Scripts that work this week, not from 2014
2. Dry Eye Program Development
- LipiFlow, LipiView, TearLab, InflammaDry, BlephEx
- Allergy testing and Demodex protocols
- Patient education flow & scheduling integration
- Built program generating ~$87K annual personal revenue
3. Technician Training & Workflow
- Diagnostic protocol standardization
- Pre-surgical verification (50% error reduction)
- EMR workflow: Athena, Eagle & similar systems
- 65% staff productivity gains documented
Also in scope
4. HIPAA / OSHA Compliance & Prior Authorization
Compliance audit prep, controlled substance inventory protocols, and prior authorization streamlining using CoverMyMeds, ParX Solutions, and specialty pharmacy programs. Documented 97% faster medication approvals at a prior Southern California group practice.
See all four service areas →
They told me it would be 100% covered by insurance. After treatment they presented me with a bill for thousands of dollars... They have been dodging us for nearly 2 months.
— Patient Review, Southern California Ophthalmology Practice
How We Work Together
A 30-minute discovery call is free and has no commitment attached. I'll ask about your top operational concern, walk through whether my experience matches your problem, and tell you honestly whether I think I can help — or who else you should call if I can't.
Step 1 — Discovery Call
- 30 minutes, no charge
- I identify whether I can actually help
- Honest assessment — no pitch
- Or I'll tell you who else to call
Steps 2 & 3 — Audit + Implementation
- 1–2 week on-site or remote audit
- Written findings: top 3 issues + revenue opportunity
- 4–10 weeks hands-on with your staff
- Counseling scripts, tech training, workflow redesign
Step 4 — Documentation & Handoff
- Written summary of what changed
- Metrics tracked throughout
- Systems your staff now owns
- No ongoing retainer required
Honest Disclosure
A Note on My Current Role
Ophtha-Consulting maintains an active full-time clinical role in Westlake Village. Consulting engagements are conducted in an advisory capacity, with most work performed remotely and on-site engagements scheduled around clinical responsibilities. If you need a full-time, on-site consultant, I'm not the right fit — and I'll say so on the call.
Schedule a 30-Minute Discovery Call →Let's Talk
A 30-minute discovery call is free and has no commitment attached. I personally respond within one business day. Calls are scheduled around clinical hours.
Schedule a 30-Minute Discovery Call → No commitment required · Diana Andre · Simi Valley, CA · (917) 837-8545
Practice Intelligence
From the Consulting Desk
Evidence-based guides for Southern California ophthalmology practices ready to fix what's holding them back.
Patient Flow
Wait Times, Scheduling & No-Shows
- 90-Day Framework to Eliminate 90-Minute Wait Times
- Scheduling Templates That Keep Your Practice On Time
- Cutting No-Show Rates From 15% to Under 3%
- Patient Recall Systems That Recover 40% of Lapsed Patients
Common Questions
Ophthalmology Practice Consulting FAQ
Free Consultation
Schedule Your Practice Assessment
Diana will personally respond within 24 hours. No commitment required — just an honest conversation about your practice.